What does the 70 20 10 rule mean for the L and D team? When was the last time you bought something without reading its reviews on the internet?
Does your 3-year-old know a great deal more about dinosaurs than you do in your mid-30s? Learning was always been a social activity, even if we did not recognize it. This is why a coffee machine becomes such an integral part of our office life.
Most of the discussions in the workplace happen around a coffee machine, and most of the knowledge sharing also happens at the same time.
Center for creative leadership came up with research in the 80s, and they found that 70% of all knowledge a person has, is acquired from work related experiences and 20% from interactions. Only 10% of knowledge comes through formal education.
How L & D make use of the 70 20 10 rule?
Do you provide your learners options to learn via all the three mentioned learning paths? Is there scope for learning through experience at your work place? Do you provide enough social learning opportunities?
Find out how much of your current learning is aligned to the 70 20 10 models, and create a training strategy supported by the 70 20 10 rule
# Learning through experience
70% of all learning happens through experience. Provide your employees with relevant training materials at all times to ensure that they have an opportunity to learn as they do the job.
If your workplace has access to online learning, it would be easier to do this. Provide your employees with searchable knowledge bases, microlearning modules, and help/ support files through robust learning management systems.
The feedback loop would give you an opportunity to understand the gaps. More over, you would be able to see how on-job learning makes a difference to productivity with the help of a learning/productivity matrix.
#Social learning
Social learning has been one of the top elearning trends for couple of years now. Social learning is nothing new, there had been spaces in workplace where employees gathered and shared experience without even knowing they were sharing and acquiring knowledge.
To encourage social learning and user-generated content, you should make use of social learning platforms. You might have noticed employees speaking up during team meetings or during office parties.
These are the type of inputs you can make use of to enhance your training. User-generated content is the best way to tap into the personal experiences of the employees and make it available to the entire team.
Training teams can make use of these experiences, by encouraging users to share their thoughts as a micro-learning module, or even as a case study.
Formal training
A person acquires only 10% of his knowledge through formal training but that doesn’t make formal training unimportant. In fact, formal training is the most important aspect of all types of training because this 10% form the base for the other two types of learning.
So, make sure that you have a proper formal training strategy. Make use of macro learning, micro learning, classroom or blended forms of training.
But as you create your training strategy, keep in mind that this formal training only make 10% of your employee’s learning.
Ensure that your formal training would act as a launching pad for your learner to go through other modes of learning.
